We aim to get your Sauna Scraper packed and on its way as quickly as possible.
 

Order Processing

Orders are generally packed and dispatched within 1–3 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

During launches, promotions or periods of high demand, dispatch may take a little longer, your patience is hugely appreciated.
 

Shipping Within Australia

We offer $5 flat rate shipping Australia wide!

Your shipping cost will be displayed at checkout before payment.
 

Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking information where available.

Delivery times vary depending on your location and the shipping carrier used. Regional and remote areas may take longer.
 

Tracking

Where tracking is provided, you can follow your parcel using the tracking details sent to your email after dispatch.

Tracking updates are managed by the shipping carrier and may occasionally take some time to appear after your parcel has been collected.
 

Delivery Delays

Once your order has been handed to the shipping carrier, delivery times are outside our direct control.

Weather, public holidays, peak periods and carrier disruptions may occasionally cause delays.

If your parcel appears significantly delayed, contact us at:

hello@saunascraper.com

and we’ll help investigate it.
 

Incorrect Shipping Addresses

Please check your delivery details carefully before completing your order.

If you notice an incorrect address, contact us as soon as possible. We’ll do our best to update it before dispatch, but we cannot guarantee changes once an order has been shipped.
 

Additional postage charges may apply if an order is returned to us because an incorrect or incomplete address was supplied.
 

Lost or Damaged Parcels

If your order arrives damaged, or you believe it has been lost in transit, please contact us with your:

• Order number

• Name

• Delivery address

• Photos of any damage, where applicable

We’ll work with you and the shipping carrier to resolve the issue.
 

Returned to Sender

If a parcel is returned to us because it was unclaimed, refused, or the address provided was incorrect, we’ll contact you to arrange redelivery.

Additional shipping charges may apply for redelivery where the return was not caused by an error on our part.

International Shipping

We currently ship within Australia only.

International shipping may be added in the future.